Job Vacancy - Online Customer Service

Job Responsibilities :

• Deal with customer via Whatsapp, Shopee chat, Lazada chat, phone call & email.
• Respond promptly to customer inquiries, handle and resolve customer complaints.
• Create ticket for each customer complain, return, refund, exchange and etc.
• To learn and to understand all of our products.
• Preparing invoice or quotation when customer request.
• Follow up the shipping progress if parcel is not delivered to customer.
• To claim parcel lost from courier company.
• To understand sales order procedure, preparing parcels and delivery.
• Everyday work closely in website Lazada, Shopee, Carousell and company website.

Job Requirements :

• Minimum SPM and above
• Familiar with e-commerce platform: Lazada, Shopee and Carousell.
• At least able to communicate fairly in English & Bahasa Malaysia
• Required writing: English, Bahasa Malaysia
• Required skills: MS Office, Basic Computer knowledge

Job Descriptions :

• Salary: RM 1600++ with EPF & SOCSO
• Working hour: MON - SAT , 9am - 6pm . (no OT, we closed at 6pm sharp)

Company Snapshot :

• Company : Potmate Garden Wholesale Sdn Bhd (1383453-X)
• Website : www.potmate.my
• Company Size : 1 - 10 Employees
• Dress Code : Uniform
• Spoken Language : English, Bahasa Malaysia, Chinese
• Telephone : 03-61506122
• Contact : 014-6295122 (Goh) / potmate.my@gmail.com
• Address : Lot 545 Jalan Perusahaan 4, Bandar Baru Sungai Buloh, 47000 Sungai Buloh, Selangor, Malaysia.

Hurry if you are the one we are seeking for kindly send us the resume to potmate.my@gmail.com and you may contact 014-6295122 (Goh). Thank you.